Privacy Policy

Vikpalla Software Private Limited ("ClaveHR", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit www.clavehr.in and use our services (including the ClaveHR platform, ClavePrep, ClaveHire, and related products).

1. Information we collect

1.1 Personal information. When you register, contact us, or use our services, we may collect identifiers and contact details you provide—such as name, email address, phone number, company name, job title, and account credentials. We may collect additional information through forms, surveys, demos, or support tickets. Some fields are required to deliver the service; others are optional.

1.2 HR and talent data (business customers). Where your organisation uses ClaveHR as a processor, we process employee, candidate, and related workforce data as instructed in your agreement and product configuration (for example profiles, goals, reviews, recruiting records). Your employer (the data controller) determines what is collected; we process it to provide the service.

1.3 Usage data. We automatically collect certain technical information about how you access and use our websites and services—such as IP address, browser type and version, device identifiers, referring URLs, pages viewed, and approximate timestamps. This helps us operate, secure, and improve our services.

1.4 Cookies and similar technologies. We use cookies, pixels, and analytics tools (for example to remember preferences and measure traffic). You can control cookies through your browser settings; disabling some cookies may limit certain features. See our Cookie Policy for more detail.

2. How we use your information

2.1 Provide and improve services. To deliver, operate, and support the ClaveHR product family—including authentication, performance and engagement features, recruiting workflows, notifications, and analytics—and to fix bugs and develop new functionality.

2.2 Communications and support. To respond to enquiries, provide customer support, send service-related notices (e.g. security or policy updates), and—where you have opted in—marketing communications about products and events. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

2.3 Billing and accounts. To process payments where applicable, manage subscriptions, and maintain accurate financial and account records in line with applicable law.

2.4 Security and compliance. To monitor for fraud, abuse, and security incidents; to enforce our terms; and to comply with legal obligations, including responding to lawful requests from authorities when required.

2.5 AI and automation. Where you use AI-assisted features, we process inputs and outputs as described in the service and your agreement (including any organisation settings). We do not use your personal data to train public models unless we have told you otherwise and, where required, obtained consent.

2.6 Legal bases (EEA/UK/Switzerland). Where applicable data protection law requires a legal basis, we rely on: performance of a contract; legitimate interests (such as securing our services and improving products, balanced against your rights); consent where required (e.g. certain cookies or marketing); and legal obligation where we must process data to comply with law.

3. How we share information

We do not sell your personal information. We may share information only as follows:

3.1 Service providers. With vendors who assist us—such as hosting, email delivery, analytics, payment processing, and customer support—under contracts that require them to protect personal data and use it only for the purposes we specify.

3.2 Legal and safety. When we believe disclosure is required by law, regulation, legal process, or governmental request; to enforce our rights or agreements; or to protect the rights, safety, or security of ClaveHR, our users, or others.

3.3 Business transfers. In connection with a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will require the successor to honour this Privacy Policy or notify you of changes.

3.4 Aggregated or de-identified data. We may share statistics that do not identify individuals.

4. International transfers

We are based in India. If we transfer personal data outside your country, we rely on appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) where required by applicable law.

5. Data retention

We retain personal data for as long as your account is active, as needed to provide services, and as required to comply with legal, tax, accounting, or dispute-resolution obligations. When retention ends, we delete or anonymise data in line with our retention schedule and backup practices.

6. Data security

We implement technical, administrative, and organisational measures designed to protect personal data—including encryption in transit (TLS), access controls, monitoring, and vendor diligence. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

If we become aware of a breach that poses a risk to your personal data, we will notify you and regulators as required by applicable law.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; withdraw consent where processing is consent-based; and opt out of marketing. If you are in the EEA, UK, or California, additional rights may apply (including the right to lodge a complaint with a supervisory authority).

To exercise rights, contact privacy@clavehr.in. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling requests.

If you use ClaveHR through an employer, that organisation may be the controller for certain HR data; we may direct you to them for some requests.

8. Third-party links

Our sites may link to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal information.

9. Children

Our services are not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance. If changes are material, we will provide additional notice where required by law.

11. Contact us

General & privacy enquiries: contact@clavehr.in, privacy@clavehr.in
Phone: +91 72595 88047 (Monday–Friday, 9:00–18:00 IST)

Registered office (Vikpalla Software Private Limited):